Free delivery on orders over £50 does not apply for bulkier items, we may need to charge additional postage (for example custom signs that we will need to send via courier), please contact us if you have any questions.
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail recorded service.
We will provide you with a link to track your package online. Heavier items like signs are shipped via courier, so please be aware that for the larger items by courier they will need a signature, if you're going to be out please leave a note so it can be left with a neighbour. If an item has to be redelivered we may have to charge again for delivery.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected. Vinyl lettering will come in a cardboard tube, box or hard backed envelope to protect it and rigid signs will have a cardboard protective layer.